Last updated: [DATE]
This Shipping & Delivery Policy applies to orders placed through [WEBSITE URL], operated by [COMPANY NAME] (“we”, “us”, “our”).
We sell and deliver products within the European Union and the United Kingdom.
1. Delivery Area
We deliver to countries within the European Union and to the United Kingdom.
We do not currently deliver to countries outside the European Union and the United Kingdom.
Delivery availability may depend on:
- destination country;
- courier availability;
- product type;
- order size and weight;
- legal or logistical restrictions.
2. Delivery Methods
Available delivery methods will be shown at checkout.
Depending on the destination and product type, delivery may be carried out by:
- courier service;
- postal operator;
- parcel delivery company;
- freight or pallet delivery for large orders;
- other logistics providers selected by us.
The available options and delivery prices may vary by country.
3. Delivery Costs
Delivery costs are calculated and shown before you complete your order.
The final delivery cost may depend on:
- delivery country;
- parcel weight and dimensions;
- selected delivery method;
- order value;
- special handling requirements.
Any additional paid delivery services, such as express delivery or special packaging, will only be charged if you actively select them. EU and UK rules require explicit consent for additional costs; pre-ticked boxes are not considered valid consent.
4. Delivery Times
Estimated delivery times will be shown during checkout or in the order confirmation.
Unless otherwise agreed, goods ordered online in the EU and the UK should generally be delivered within 30 days.
Typical estimated delivery times:
- Domestic delivery: [X–Y business days]
- EU and UK cross-border delivery: [X–Y business days]
- Large or bulky items: [X–Y business days]
Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, high order volumes, customs-related procedures where applicable, or other circumstances outside our control.
5. Order Processing Time
Orders are usually processed within [X] business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
If an item is temporarily unavailable or requires additional preparation, we will contact you with further information.
6. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation by email.
Once your order has been dispatched, you may receive:
- shipping confirmation;
- tracking number;
- courier name;
- estimated delivery date.
Tracking information may not update immediately and depends on the courier’s system.
7. Delivery Address
The customer is responsible for providing a complete and accurate delivery address.
Please ensure that the following details are correct:
- full name or company name;
- street and building number;
- apartment, office or unit number, if applicable;
- postal code;
- city;
- country;
- phone number;
- email address.
We are not responsible for delays or failed delivery caused by incorrect or incomplete delivery information provided by the customer.
8. Failed Delivery Attempts
If the courier cannot deliver the parcel, they may:
- attempt delivery again;
- leave the parcel at a collection point;
- contact you for instructions;
- return the parcel to us.
If the parcel is returned to us due to an incorrect address, refusal to accept delivery or failure to collect the parcel, we may contact you to arrange reshipment. Additional delivery costs may apply, unless the failed delivery was caused by our error.
9. Risk of Loss or Damage
For consumer orders, the risk of loss or damage usually passes to the customer when the goods are delivered to the customer or to a person designated by the customer.
If you arrange your own courier or transport provider independently, risk may pass earlier, depending on applicable law.
10. Damaged Parcels
If the parcel appears damaged at delivery, please inspect it carefully.
Where possible:
- ask the courier to record the damage;
- take photos of the packaging before opening;
- take photos of the product and all damaged areas;
- keep all packaging materials;
- contact us as soon as possible at [SUPPORT EMAIL].
We will review the case and provide further instructions.
11. Missing, Lost or Delayed Parcels
If your order has not arrived within the estimated delivery time, please contact us at [SUPPORT EMAIL].
We will check the status with the delivery provider.
If delivery is significantly delayed and the goods are not delivered within the agreed period or within the legal delivery period where applicable, you may have the right to cancel the order after giving us an additional reasonable deadline, unless the delivery date was essential and agreed as such. EU consumer guidance states that if delivery is late, the customer should contact the trader and give another reasonable deadline; if the trader still fails to deliver, the customer may cancel the order.
12. Partial Deliveries
In some cases, an order may be delivered in separate parcels, especially where:
- products are shipped from different warehouses;
- items have different availability dates;
- the order contains large or bulky products;
- partial shipment is necessary to avoid delay.
You will not be charged extra delivery fees for partial deliveries unless agreed otherwise.
13. Delivery Restrictions
Some products may be subject to delivery restrictions due to:
- size or weight;
- lithium batteries;
- manufacturer restrictions;
- courier limitations;
- local legal requirements;
- remote or hard-to-reach areas.
If we cannot deliver a product to your location, we will contact you and may cancel the order with a refund.
14. Business Orders and Large Shipments
Business orders, bulk orders or pallet shipments may be subject to separate delivery arrangements.
For large orders, we may agree separately on:
- delivery schedule;
- delivery address;
- unloading requirements;
- insurance;
- freight costs;
- acceptance procedure.
15. Contact
For delivery questions, please contact:
[COMPANY NAME]
[COMPANY ADDRESS]
Email: [SUPPORT EMAIL]
Website: [WEBSITE URL]
