Terms & Conditions

Last updated: [DATE]

These Terms & Conditions govern the use of the website [WEBSITE URL] and the purchase of products from [COMPANY NAME].

By accessing our website, creating an account or placing an order, you agree to these Terms & Conditions.

1. Company Information

This website is operated by:

Company name: [COMPANY NAME]
Registration number: [COMPANY NUMBER]
Registered address: [COMPANY ADDRESS]
VAT number: [VAT NUMBER, if applicable]
Email: [SUPPORT EMAIL]
Website: [WEBSITE URL]

2. Scope of Services

We operate an online store selling computers, computer hardware, accessories and related products.

The products displayed on the website may include, but are not limited to:

desktop computers;
laptops;
computer components;
monitors;
keyboards, mice and accessories;
networking equipment;
storage devices;
related electronic products.

3. User Account

To access certain features of the website, you may be required to create a user account.

You agree to:

provide accurate and complete information;
keep your login details confidential;
update your account information when necessary;
notify us if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully or in breach of these Terms.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices and availability are accurate.

However, minor differences may occur, including:

product colour variations;
packaging differences;
technical specification updates from manufacturers;
availability changes.

If a significant error is identified after you place an order, we may contact you to confirm whether you wish to proceed, modify or cancel the order.

5. Prices

All prices are displayed in [CURRENCY].

Prices may include or exclude VAT depending on the customer type, delivery country and applicable tax rules. The final price, including applicable taxes and delivery fees, will be shown before checkout.

We reserve the right to change prices at any time, but such changes will not affect orders already confirmed by us.

6. Orders

An order is placed when you complete the checkout process and submit payment or payment instructions.

After placing an order, you may receive an order confirmation by email. This confirmation does not automatically mean that the order has been accepted if there is an error, payment issue, stock issue or suspected fraud.

We reserve the right to refuse or cancel an order where:

the product is unavailable;
payment is not completed;
incorrect information was provided;
the price or product information was clearly incorrect;
fraud or misuse is suspected;
legal restrictions prevent the sale or delivery.

7. Payment

We may accept the following payment methods:

bank transfer;
payment card;
online payment services;
other payment methods shown at checkout.

Payment processing may be handled by third-party payment providers. We are not responsible for delays or issues caused by payment providers, banks or card issuers.

Ownership of the products may remain with us until full payment has been received.

8. Delivery

We deliver products to [LIST COUNTRIES / EU / SPECIFIC REGIONS].

Delivery times and costs depend on:

delivery destination;
product availability;
selected delivery method;
courier or logistics provider;
customs or cross-border procedures, if applicable.

Estimated delivery times are provided for convenience and may not be guaranteed unless explicitly stated.

Risk of loss or damage usually passes to the customer when the goods are delivered to the customer or a person designated by the customer.

9. Right of Withdrawal for Consumers

If you are a consumer located in the European Union or the United Kingdom, you generally have the right to cancel (withdraw from) a distance purchase within 14 days without giving any reason. This right arises under the EU Consumer Rights Directive (2011/83/EU) and, in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For goods, the withdrawal period usually expires 14 days after the day on which you or a person designated by you receives the goods.

To exercise the right of withdrawal, you must inform us by email or written notice before the withdrawal period expires.

Contact for withdrawal requests:

Email: [SUPPORT EMAIL]
Address: [COMPANY ADDRESS]

10. Returns

If you withdraw from the contract, you must return the goods to us without undue delay and no later than 14 days from the day on which you informed us about your decision to withdraw.

Returned goods should be:

unused beyond what is necessary to inspect them;
complete;
in original packaging, where possible;
returned with accessories, manuals and documents;
protected from damage during transport.

You may be responsible for return shipping costs unless otherwise stated or required by law.

11. Refunds

If the withdrawal is valid, we will refund the payments received from you, including standard delivery costs where required by law.

We may withhold the refund until we have received the returned goods or until you provide proof that the goods have been sent back.

Refunds will usually be made using the same payment method used for the original transaction, unless otherwise agreed.

12. Exceptions to the Right of Withdrawal

The right of withdrawal may not apply in certain cases, including:

products made to the customer’s specifications;
clearly personalized products;
sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
sealed audio, video or software products once unsealed;
digital content supplied immediately with the customer’s consent, where applicable.

For computer sales, this may be relevant where a product is custom-built, specially configured or personalized according to the customer’s request.

13. Warranty and Faulty Goods

Consumers in the European Union and the United Kingdom have legal rights if goods are faulty, not as described or do not work as expected. Under EU consumer rules and, in the United Kingdom, the Consumer Rights Act 2015, the seller may be required to repair, replace, reduce the price or refund faulty goods depending on the situation. In the United Kingdom you may also have a short-term right to reject faulty goods within 30 days of delivery.

This does not affect any manufacturer warranty that may also apply.

If you believe a product is faulty, please contact us at [SUPPORT EMAIL] and provide:

order number;
description of the issue;
photos or videos, if relevant;
proof of purchase.

14. Business Customers

If you purchase products as a business customer, certain consumer protection rights may not apply.

Business customers are responsible for ensuring that products are suitable for their intended business use before placing an order.

Additional terms may apply to B2B orders, including payment terms, VAT treatment, delivery conditions and warranty arrangements.

15. Acceptable Use of the Website

You agree not to use the website:

for unlawful purposes;
to upload malicious code;
to attempt unauthorized access;
to interfere with website security;
to copy or scrape website content without permission;
to provide false or misleading information;
to abuse promotions, accounts or checkout systems.

We may restrict, suspend or terminate access to the website if these rules are breached.

16. Intellectual Property

All content on the website, including text, product descriptions, images, logos, design, layout and software, belongs to us or our licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify or commercially exploit website content without prior written permission.

17. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

indirect or consequential losses;
loss of profit;
loss of data;
website downtime;
third-party service failures;
delays caused by delivery providers, banks or force majeure events.

Nothing in these Terms limits liability where such limitation is not permitted by law, including liability for fraud, intentional misconduct or consumer rights that cannot be excluded.

18. Force Majeure

We are not responsible for failure or delay caused by events outside our reasonable control, including:

natural disasters;
war or civil unrest;
strikes;
transport disruption;
technical failures;
power outages;
supplier delays;
government restrictions;
cyberattacks.

19. Privacy

We process personal data in accordance with our Privacy Policy and Cookie Policy, which form part of these Terms.

20. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be published on this page with the revised “Last updated” date.

The version of the Terms in force at the time of your order will apply to that order.

21. Governing Law and Disputes

These Terms are governed by the laws of [COUNTRY], unless mandatory consumer protection laws provide otherwise.

If you are a consumer in the European Union or the United Kingdom, you may also have rights under the mandatory consumer protection laws of your country of residence, which are not affected by these Terms.

Disputes may be submitted to the competent courts of [COUNTRY / CITY], unless mandatory law provides another jurisdiction.